The process improvement skills she gained during Lean Six Sigma training stand out among the greatest returns on her investment in the program. Not only is she armed with valuable skills in cost estimating and goal setting, but also new negotiation skills.

“I negotiated every day as a physician — with my staff, payers, patients,” she said. “Through my degree, I’ve improved my ability to negotiate, to truly articulate my needs and to ask better questions about what the other side needs in order to reach an agreement.”

Marketing is another business proficiency Dr. Nelson gained during her studies. “There’s so much marketing aimed at medicine,” she said. “After my marketing class, I’m able to understand why I’ve been targeted with specific messaging. Also, I now consider what my online presence looks like. Initially, I avoided social media, but I now find myself following medical issues on Twitter and staying current on what people are discussing online because it pertains to me. I’ve gained a lot of perspective through this training.”

Through my degree, I’ve improved my ability to negotiate, to truly articulate my needs and to ask better questions about what the other side needs in order to reach an agreement.

Dr. Ann Nelson, DO, MBA'15